1.- Will tickets be sold at the concert venue’s box office?
Yes, tickets will be sold at the box office. At least 5% of the one-day tickets (in the event all other kinds of tickets have been sold out) for Thursday, Friday, Saturday and Sunday have been reserved for box-office sales. Each lot of these reserved tickets will be on sale on their corresponding days.
2.- How are nominal tickets picked up?
By name-specific tickets we mean tickets which have been purchased with a credit card and are therefore in the name of the cardholder. If the ticket is to be picked up by the same person who purchased it, he/she must present his/her national ID card. In the event that the ticket is to be picked up by someone other than the person who purchased it, he/she must present (in addition to his/her national ID card) written authorisation from the cardholder and a copy of the cardholder’s national ID card or passport.
3.- When and where should Festival tickets be picked up?
The ticket service you use to purchase your ticket will inform you of the steps you must take to get your ticket in the timeliest manner – and, if possible, have it sent to your home. Try not to arrive to Benicàssim without your ticket so as to avoid unnecessary and bothersome waits and delays.
4.- What do I do if I have not received my ticket by the time I have to leave for Benicàssim?
Contact the ticket service you used to purchase your ticket and follow the instructions provided.
5.- What kinds of tickets include Festival camping-ground rights?
Two-day, three-day and four-day tickets. Two-day tickets – for Friday and Saturday or Saturday and Sunday – include camping-ground rights from 10:00 am on the first day until 7:00 pm on the day after the second day. For example, if you purchase a two-day ticket for Friday the 16th and Saturday the 17th of July, you may check in to the camping area at 10:00 am on the 16th, and you must leave by 7:00 pm on the 18th.
Three-day and four-day tickets include camping-ground rights from Monday the 12th to Monday the 19th of July. The camping grounds must be vacated before 12:00 noon on Tuesday the 20st.
6.- Do I need my wristband in order to access the camping area?
Yes, you must show your wristband to use the camping areas. You must present either a national ID card or passport in order to have your wristband and to gain entrance to the Concert Venue. Without photo identification, you will not be allowed to have your wristband and enter the Venue.
7.- Do I have the right to have the amount of my ticket refunded?
Once a ticket has been purchased, it can not be changed or refunded, as all ticket sales are final, except in the case of cancellation or date changes on the part of FIB Heineken.
8.- What happens if I lose my ticket or it is stolen?
In the event you lose your ticket, you must send your full name, the name of the ticket service you used to purchase your ticket, the date of purchase, and the kind of ticket you purchased to ticket@fiberfib.com in order to be issued a new ticket. In the event your ticket is stolen, you must send the same information to the same e-mail address, and you must present the stolen property report as well as provide us with a copy of the stolen property report for our files.
9.- If I have won a ticket in a contest but can not attend, can someone else go in my place?
No, tickets won through contests are personal and non-transferable.
10.- Upgrading three-day or four-day tickets to VIP tickets:
In order to upgrade a three-day or four-day ticket to a VIP ticket, you must send the following information to ticket@fiberfib.com:
* They type of ticket you have
* The ticket service you used to purchase said ticket
Then we will contact you to offer you the different ways you can obtain a VIP ticket, and we will give you instructions on how to pick up your VIP ticket at the Accreditations Office.
11.- If I have won a double upgrade from a three-day or four-day ticket to VIP tickets, does my companion need a ticket?
Yes. The winners of double upgrades from three-day or four-day tickets to VIP tickets can only apply the second upgrade to a ticket holder. These upgrades are not free tickets, but rather improvements on tickets already held.
12.- Can minors enter the Festival venue?
Yes, as long as the requirements specified by the organisation in section 6.2 of the general conditions of ticket sales are met –link to conditions- and the authorisation, which can be download at –link to pdf download-, has been filled out by the minor’s father, mother or legal guardian.
13.- Problems arising during the ticket-purchase process through fiberfib.com:
Should any problems arise during the process of purchasing your ticket – loss of your confirmation pdf, computer malfunction, termination of e-mail account, etc. – all you have to do is send your full name, the name of the ticket service you used to purchase your ticket, the date you purchased your ticket and the kind of ticket you purchased to ticket@fiberfib.com and we will resolve the problem.